Privacy Policy

Section 01 Who We Are

vvph is an online casino and sports betting platform operated under PAGCOR regulation and accessible at vvph.net. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, vvph acts as the Personal Information Controller in respect of the personal data it collects from players and visitors to the vvph platform.

As Personal Information Controller, vvph determines the purposes and means of processing personal data collected through account registration, KYC verification, payment transactions, gameplay activity, and platform interactions. All processing is carried out in accordance with the principles of transparency, legitimate purpose, and proportionality as mandated by Philippine law.

Section 02 Scope of This Policy

This Privacy Policy applies to all personal data collected and processed by vvph in connection with:

• The vvph website accessible at vvph.net and all associated subdomains and pages;
• The account registration, KYC verification, and player onboarding processes;
• All financial transactions including deposits and withdrawals processed through the vvph cashier;
• Gameplay activity across all games offered on the vvph platform;
• Customer support interactions conducted via live chat, email, or any other channel;
• Marketing communications sent to players who have opted in to receive them;
• Responsible gaming assessments and tools used by players on the platform.

This Policy does not apply to third-party websites, payment providers, or services that may be linked from or integrated with the vvph platform. Those third parties operate under their own privacy policies, and vvph encourages you to review them independently.

Section 03 Personal Data We Collect

vvph collects the following categories of personal data, limited strictly to what is necessary for the purposes described in Section 6 of this Policy:

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address in the Philippines	Account communication, transaction alerts, support
Financial Data	GCash/Maya account reference, bank account details, transaction history	Deposits, withdrawals, AML compliance, fraud prevention
Verification Documents	Photo ID scans, proof of address, selfie verification images	PAGCOR-mandated KYC and AML compliance
Technical Data	IP address, device type, browser, operating system, session timestamps	Security monitoring, fraud detection, geolocation compliance
Usage Data	Games played, wager amounts, session durations, betting history	Responsible gaming monitoring, platform improvement, regulatory reporting
Communication Data	Support chat transcripts, email correspondence, complaint records	Customer service quality, dispute resolution, compliance records
Marketing Preferences	Opt-in/opt-out status, preferred communication channels, promotion history	Targeted promotions (with consent only), preference management

Section 04 How We Collect Your Data

vvph collects personal data through the following channels:

4.1 Direct Collection

You provide personal data directly to vvph when you: register an account on the vvph platform; submit KYC verification documents; make a deposit or withdrawal; contact customer support; complete responsible gaming self-assessments; or opt in to marketing communications.

4.2 Automated Collection

When you access and navigate the vvph platform, we automatically collect certain technical data through cookies, server logs, and similar technologies. This includes your IP address, browser type, device identifiers, pages visited, time spent on each page, and in-game activity. This data is used primarily for security monitoring, fraud prevention, and platform optimisation.

4.3 Third-Party Sources

In certain circumstances, vvph may receive personal data about you from third parties, including:

• Payment processors such as GCash, Maya, and banking partners, for transaction verification and fraud screening purposes;
• Identity verification service providers engaged to assist with KYC compliance;
• PAGCOR or other regulatory bodies where required for compliance or investigation purposes;
• Credit reference or fraud prevention agencies where permitted by Philippine law.

Section 05 Legal Basis for Processing

vvph processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012:

• Contractual Necessity: Processing necessary to perform the contract between you and vvph — including account management, payment processing, and game operation;
• Legal Obligation: Processing required to comply with PAGCOR regulatory requirements, the Anti-Money Laundering Act (AMLA), and other applicable Philippine laws;
• Legitimate Interest: Processing for fraud prevention, security monitoring, responsible gaming oversight, and platform improvement, where these interests are not overridden by your rights and freedoms;
• Consent: Processing for direct marketing and optional personalisation features, where you have given specific, informed, and freely given consent. You may withdraw marketing consent at any time through your account settings or by contacting support.

Section 06 How We Use Your Personal Data

vvph uses collected personal data for the following specific purposes:

6.1 Account Management & Service Delivery

• Creating and maintaining your vvph player account;
• Verifying your identity and age (minimum 21 years) in compliance with PAGCOR requirements;
• Processing deposits and withdrawals through your selected payment method;
• Providing access to all games, promotions, and platform features;
• Delivering customer support through live chat and email channels.

6.2 Regulatory Compliance & Security

• Fulfilling KYC and AML obligations under PAGCOR regulation and the Anti-Money Laundering Act;
• Detecting, investigating, and preventing fraud, money laundering, and other financial crimes;
• Monitoring geolocation to ensure access is limited to users physically located in the Philippines;
• Maintaining audit logs required by PAGCOR for regulatory inspection purposes.

6.3 Responsible Gaming

• Monitoring gameplay patterns to identify early indicators of problem gambling behaviour;
• Enforcing deposit limits, loss limits, and self-exclusion arrangements set by players;
• Contacting players where responsible gaming concerns are identified, in line with our duty of care obligations.

6.4 Marketing & Communications (Consent-Based Only)

• Sending promotional offers, bonus notifications, and event invitations to players who have opted in;
• Personalising the vvph platform experience based on gameplay preferences, where consent has been given;
• Conducting surveys and obtaining feedback to improve vvph services.

Section 07 Cookies & Tracking Technologies

vvph uses cookies and similar tracking technologies to operate the platform effectively, secure player sessions, and analyse usage patterns. The categories of cookies used by vvph are as follows:

• Strictly Necessary Cookies: Essential for platform functionality including session authentication, security tokens, and payment gateway integration. These cannot be disabled without impairing platform use.
• Performance Cookies: Collect anonymised data on how players navigate the platform to help vvph identify and resolve performance issues.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limit configurations between sessions.
• Analytics Cookies: Used to compile aggregated statistical data about platform usage patterns. Data collected is anonymised before analysis.

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of specific platform features.

Section 08 Data Sharing & Disclosure

vvph does not sell or rent your personal data to any third party. Personal data is shared only in the following limited circumstances:

8.1 Service Providers

vvph engages carefully vetted third-party service providers who process personal data on our behalf under written data processing agreements. These include payment processors (GCash, Maya, BPI, BDO, Metrobank, and others), identity verification providers, cloud infrastructure providers, and customer support platform operators. All such providers are contractually bound to process data only for authorised purposes and to implement appropriate security measures.

8.2 Regulatory & Law Enforcement Authorities

vvph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, or other competent Philippine authorities when required by law, court order, or regulatory directive. vvph will, where permitted by law, notify you of such disclosure.

8.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of vvph's assets, personal data held by vvph may be transferred to the acquiring entity. Players will be notified of any such transfer in advance and given the opportunity to close their accounts if they do not wish their data to be transferred.

Section 09 International Data Transfers

Where vvph engages service providers whose data processing infrastructure is located outside the Philippines, any transfer of personal data to those providers is governed by appropriate safeguards including contractual data protection clauses compliant with NPC standards and the Data Privacy Act of 2012. vvph does not transfer personal data to countries that do not provide an adequate level of data protection without implementing appropriate contractual safeguards.

Section 10 Data Retention

vvph retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account and KYC Records: Retained for a minimum of five (5) years from the date of account closure, as required by PAGCOR and AMLA regulations;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with AMLA reporting obligations;
• Customer Support Records: Retained for three (3) years from the date of each interaction;
• Marketing Consent Records: Retained for the duration of your account plus three (3) years following account closure, for the purpose of demonstrating compliance with consent requirements;
• Technical Logs: Retained for twelve (12) months from creation for security and fraud detection purposes.

Upon expiry of the applicable retention period, vvph will securely delete or anonymise personal data in accordance with NPC-approved data disposal procedures. Anonymised and aggregated data may be retained indefinitely for statistical and research purposes.

Section 11 Your Data Protection Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by vvph. To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15.

• Right to Be Informed: The right to be notified of how your personal data is collected, processed, and used — fulfilled by this Privacy Policy.
• Right to Access: The right to obtain a copy of the personal data vvph holds about you and information about how it is being processed.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected promptly.
• Right to Erasure / Right to be Forgotten: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to vvph's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time, and to object to processing based on legitimate interest where your rights and freedoms override that interest.
• Right to Data Portability: The right to receive a copy of personal data you have provided to vvph in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe vvph has not complied with its data protection obligations.

vvph will acknowledge all data rights requests within 48 hours of receipt and will provide a substantive response within fifteen (15) business days. Where a request is complex or involves a large volume of data, vvph may extend this period by a further fifteen (15) business days, with prior notice to you.

Section 12 Security Measures

vvph implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and the vvph platform is protected using TLS 1.2 or higher encryption;
• Encryption at Rest: Stored personal and financial data is encrypted using AES-256 encryption standards;
• Access Controls: Access to player personal data within vvph is restricted on a strict need-to-know basis, with role-based access controls and multi-factor authentication required for all staff with data access;
• Continuous Monitoring: vvph's security infrastructure is monitored 24/7 for anomalies, intrusion attempts, and suspicious activity;
• Regular Audits: Security controls and data processing practices are reviewed and audited on a regular basis by independent internal and external reviewers;
• Staff Training: All vvph staff who handle personal data receive regular training on data protection obligations and secure data handling procedures.

Section 13 Children & Minors

The vvph platform is strictly intended for individuals who are 21 years of age or older in accordance with PAGCOR regulations. vvph does not knowingly collect personal data from any individual under the age of 21.

If vvph discovers or has reasonable grounds to believe that personal data has been collected from a person under the minimum age requirement, vvph will immediately suspend the relevant account, delete the associated personal data, and report the matter to PAGCOR as required. If you believe a minor has accessed or registered on the vvph platform, please notify us immediately via the contact details in Section 15.

Section 14 Changes to This Privacy Policy

vvph reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or platform operations. When material changes are made, vvph will notify registered players via email and/or a prominent notice on the platform at least seven (7) calendar days before the amended Policy takes effect.

The "Last Updated" date at the top of this Policy will be revised with each update. Your continued use of the vvph platform following the effective date of any amended Privacy Policy constitutes your acknowledgment of the updated terms. If you do not accept the revised Policy, you should cease using the platform and contact support to arrange account closure.

Section 15 Contact & Data Protection Officer

vvph has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact us through the following channels:

• Live Chat: Available 24/7 on the vvph platform — average response time 3–5 minutes.
• Support Email: [email protected]
• DPO Contact: [email protected]

All data protection queries addressed to the DPO will be treated with strict confidentiality and handled in accordance with the timelines prescribed under the Data Privacy Act of 2012 and applicable NPC issuances. If you remain unsatisfied with vvph's response to a data protection concern, you may escalate your complaint to the National Privacy Commission of the Philippines.