Terms & Conditions

Section 01 Definitions

In these Terms & Conditions, the following definitions apply unless the context otherwise requires:

• "vvph," "we," "us," "our" refers to the operator of the vvph platform accessible at vvph.net, operating under PAGCOR regulation.
• "Platform" means the vvph website, all associated pages, game interfaces, payment portals, and any mobile-optimised versions thereof.
• "Player," "you," "your" means any individual who accesses, registers on, or uses the vvph Platform.
• "Account" means the registered player account created on the vvph Platform following successful registration and KYC verification.
• "Balance" means the aggregate of deposited funds and/or bonus credits held in a player's vvph Account at any given time.
• "Wager" means any bet placed by a player using real-money funds or eligible bonus credits on any game or event available on the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required by PAGCOR and applicable Philippine anti-money laundering regulations.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body governing online gambling operations in the Philippines.
• "Bonus" means any promotional credit, free bet, cashback, or incentive offered by vvph subject to specific terms and wagering conditions.
• "Prohibited Jurisdiction" means any country, territory, or region where accessing or using online gambling platforms is restricted or prohibited by applicable law.

Section 02 Acceptance of Terms

These Terms & Conditions, together with the vvph Privacy Policy and any game-specific or promotion-specific rules published on the Platform, constitute the entire agreement between you and vvph. By completing the registration process, ticking the acceptance checkbox, or by continuing to access the Platform after any amendment to these Terms has been published, you irrevocably agree to be bound by the version of these Terms in force at the time of each session.

These Terms are written in English and shall be interpreted in English. In the event of any conflict between an English version and any translated version, the English version shall prevail.

Section 03 Eligibility

To be eligible to register and maintain an active vvph Account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age;
• You are physically located within the Republic of the Philippines at the time of accessing the Platform;
• You are legally permitted to participate in online gambling activities under the laws applicable to you;
• You are not accessing the Platform from a Prohibited Jurisdiction;
• You are acting on your own behalf and not as an agent or on behalf of any third party;
• You are not a current employee, contractor, or immediate family member of an employee or contractor of vvph or any of its affiliated entities;
• You have not previously been excluded from the Platform or had an Account suspended or closed by vvph for breach of these Terms;
• You are not diagnosed with or currently seeking treatment for problem gambling, or if you are, you have not circumvented any self-exclusion arrangement in place.

vvph reserves the right to request documentary proof of eligibility at any time. Failure to provide satisfactory documentation within a reasonable period may result in Account suspension or closure.

Section 04 Account Registration

Each individual player is permitted to hold one (1) active Account on the vvph Platform at any given time. The opening of duplicate or multiple Accounts by the same individual is strictly prohibited.

4.1 Registration Information

When registering, you are required to provide accurate, current, and complete information including but not limited to your legal name, date of birth, residential address in the Philippines, contact number, and email address. You agree to update this information promptly if any details change.

4.2 Account Security

You are solely responsible for maintaining the confidentiality of your vvph login credentials, including your username and password. You must not share your Account credentials with any other person. Any activity that occurs under your Account credentials will be deemed to have been conducted by you, and vvph shall not be liable for any losses arising from unauthorised access to your Account that results from your failure to keep your credentials secure.

If you suspect unauthorised access to your Account, you must notify vvph immediately via the 24/7 live chat support service.

4.3 Account Closure by Player

You may request the closure of your Account at any time by contacting vvph customer support. Any available real-money Balance remaining in your Account at the time of closure (net of any applicable bonus conditions) will be returned to you via your verified withdrawal method, subject to completed KYC verification.

Section 05 KYC Verification

vvph is required by PAGCOR and applicable Philippine anti-money laundering laws to verify the identity and age of all players before processing deposits or withdrawals above the applicable threshold. The KYC process requires you to submit clear copies of the following:

• A valid government-issued photo identification document (Philippine National ID, passport, driver's licence, SSS ID, UMID, or equivalent);
• A document confirming your residential address in the Philippines (utility bill, bank statement, or barangay certificate issued within the last three months);
• A selfie photograph holding your identification document, as required by our verification team.

vvph reserves the right to request additional documentation at its discretion. Accounts that have not completed KYC verification may have deposit, withdrawal, or betting functionality restricted. Providing false, altered, or misleading documentation will result in immediate and permanent Account closure and forfeiture of any Balance.

Section 06 Deposits

vvph accepts deposits in Philippine Peso (PHP / ₱) only. All supported deposit methods are listed on the Platform's cashier page and include GCash, Maya, QR Ph, GrabPay, InstaPay, PesoNet, BPI Online, BDO Transfer, Metrobank, and 7-Eleven CLiQQ.

6.1 Deposit Conditions

• Minimum and maximum deposit amounts vary by payment method and are displayed at the time of transaction.
• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• vvph does not charge fees for standard deposits; however, your payment provider may apply its own transaction fees.
• Deposited funds are credited to your Account Balance promptly upon confirmed receipt by vvph's payment processor.
• vvph reserves the right to return a deposit to the originating payment method if the transaction cannot be verified or is flagged by our compliance systems.

6.2 Currency

All Account Balances, wagers, and winnings are denominated in Philippine Peso (₱). No foreign currency conversion is applied by vvph. Any currency conversion costs incurred on the player's side (e.g., by an international card issuer) are the player's sole responsibility.

Section 07 Withdrawals

Withdrawal requests may only be submitted by players whose Accounts are in good standing and who have completed full KYC verification. Withdrawals are processed to the same payment method used for the corresponding deposit where technically possible.

7.1 Processing Times

• GCash / Maya: Typically processed within 15 to 30 minutes for verified accounts during normal operating conditions.
• InstaPay / PesoNet: Typically processed within 1 to 3 banking hours.
• BPI / BDO / Metrobank transfers: Typically processed within 1 banking day.

Processing times stated above are estimates and may be extended during periods of high volume, public holidays, or where additional compliance checks are required.

7.2 Withdrawal Conditions

• Minimum and maximum withdrawal amounts per transaction apply and are displayed in the cashier section.
• Bonus funds are subject to wagering requirements before they may be withdrawn. Only the net winnings derived from eligible wagering may be withdrawn in accordance with the applicable bonus terms.
• vvph reserves the right to conduct enhanced due diligence on withdrawal requests above certain thresholds as required by PAGCOR and anti-money laundering regulations.
• Withdrawals to third-party accounts are strictly prohibited. Funds will only be returned to a payment method verified as belonging to the Account holder.

Section 08 Bonuses & Promotions

vvph offers various promotional bonuses to eligible players from time to time, including but not limited to welcome bonuses, reload bonuses, cashback offers, referral rewards, and seasonal promotions. All bonuses are subject to the following general conditions, supplemented by promotion-specific terms published alongside each offer.

8.1 General Bonus Conditions

• Bonuses are available to players who have completed KYC verification, unless otherwise stated.
• Each bonus is subject to a specified wagering requirement (also referred to as a playthrough requirement) before any resulting winnings may be withdrawn.
• Wagering requirements must be fulfilled within the validity period specified for each bonus. Unused bonus funds and associated pending winnings will expire upon the lapse of the validity period.
• Only one bonus may be active in a player's Account at any given time, unless explicitly stated otherwise in a specific promotion's terms.
• Bonuses may only be used on eligible games as specified per promotion. Contribution percentages from different game types toward wagering requirements will be stated in the relevant promotion terms.

8.2 Bonus Abuse

vvph actively monitors for patterns of bonus abuse, including but not limited to: registering multiple Accounts to claim the same bonus, placing offsetting bets to minimise wagering risk while satisfying requirements, using automated software or strategies that exploit bonus mechanics, or colluding with other players to manipulate bonus outcomes. Any player found to have engaged in bonus abuse will have their Account suspended, any pending withdrawals frozen pending investigation, and all bonus-derived winnings forfeited.

Section 09 Game Rules & Fair Play

All games available on the vvph Platform operate in accordance with rules published on the Platform for each respective game. By placing a wager on any game, you confirm that you have read and understood the applicable game rules.

All vvph games utilise certified Random Number Generator (RNG) technology or live dealer mechanisms audited by independent testing laboratories. Return-to-player (RTP) percentages for slot games are disclosed in each game's information panel. vvph does not manipulate game outcomes and has no ability to influence certified RNG results.

Section 10 Prohibited Conduct

The following conduct is strictly prohibited on the vvph Platform. Engaging in any of the following may result in immediate Account suspension or permanent closure, forfeiture of Balance, and reporting to relevant Philippine authorities:

• Providing false or misleading information during registration or the KYC process;
• Using the Platform for any money laundering, fraud, or financial crime purpose;
• Accessing the Platform using automated software, bots, scripts, or any non-human means;
• Exploiting software bugs, errors, or vulnerabilities — any such bugs must be reported to vvph support immediately;
• Engaging in match-fixing, collusion, or any form of corruption in connection with sports betting markets available on the Platform;
• Using a VPN, proxy, or similar technology to misrepresent your physical location for the purpose of bypassing jurisdictional restrictions;
• Harassing, threatening, or abusing vvph staff or other players through any communication channel;
• Engaging in chargebacks through a payment provider for wagers that were placed in good faith and processed correctly by vvph.

Section 11 Responsible Gaming

vvph is committed to promoting responsible gambling among all players. We believe that online gaming should remain a form of entertainment, and we take active steps to prevent gambling from becoming harmful to players or their families.

All vvph Account holders have access to the following responsible gaming tools at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits from your Account dashboard. Reductions take effect immediately; increases require a 24-hour cooling-off period.
• Session Time Reminders: Set alerts that notify you when you have been actively playing for a specified duration.
• Loss Limits: Define a maximum loss threshold over a rolling period, after which further wagering is restricted until the period resets.
• Self-Exclusion: Temporarily suspend your Account for a period of 1 week, 1 month, 3 months, 6 months, or 1 year. Permanent self-exclusion is also available. Self-excluded players will not receive any marketing communications from vvph during the exclusion period.
• Reality Check: Periodic in-session notifications showing your net gaming activity and time spent.

For full details on all available tools and support resources, please visit our Responsible Gaming page. Players who require professional assistance with problem gambling are encouraged to contact relevant support organisations available in the Philippines.

Section 12 Intellectual Property

All content on the vvph Platform — including but not limited to the vvph brand name, logo, game graphics, interface design, text, data compilations, and software — is the exclusive property of vvph or its licensed content providers and is protected by applicable intellectual property laws of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not copy, reproduce, modify, distribute, publicly display, or create derivative works from any content on the Platform without the prior written consent of vvph.

Section 13 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, vvph and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any loss of profits, revenue, data, or goodwill;
• Any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Platform;
• Any interruption, suspension, or termination of the Platform or any game or service thereon;
• Any loss arising from a failure of third-party payment services, network outages, or force majeure events;
• Any wager placed during a demonstrable technical malfunction that has been voided in accordance with the Malfunction Policy in Section 9.

vvph's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your vvph Account in the thirty (30) calendar days preceding the event giving rise to the claim.

Section 14 Privacy & Data Protection

vvph processes your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you acknowledge and consent to the collection and processing of your personal data as described in the Privacy Policy.

vvph complies with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and any subsequent amendments or implementing rules and regulations issued by the National Privacy Commission.

Section 15 Amendments to These Terms

vvph reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, vvph will provide notice to registered players via email and/or a prominent notice on the Platform at least seven (7) calendar days before the amended Terms take effect, except where immediate amendment is required by PAGCOR directive or applicable law.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the Platform and contact support to arrange Account closure and withdrawal of any available Balance.

Section 16 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, shall be subject to the jurisdiction of the competent courts of the Philippines.

16.1 Internal Dispute Process

Before initiating any formal legal proceeding, you agree to contact vvph's customer support team to seek an informal resolution of any dispute. vvph will acknowledge your complaint within 48 hours and aim to provide a substantive response within 7 business days.

16.2 PAGCOR Escalation

If a dispute cannot be resolved informally, you may escalate the matter to PAGCOR in accordance with PAGCOR's published player dispute resolution procedures. vvph will cooperate fully with any PAGCOR-led dispute investigation.

Section 17 Contact Information

If you have questions or concerns regarding these Terms & Conditions, please contact the vvph support team through any of the following channels:

• Live Chat: Available 24/7 directly on the vvph Platform — average response time 3–5 minutes.
• Support Email: [email protected] (plain text — not a clickable link)

vvph's support team operates around the clock, including Philippine public holidays and fiesta seasons, to ensure players always have access to assistance when they need it.